AFAS Software Optimizes Customer Interaction

Watermelon empowers AFAS Software's mission to enhance work enjoyment with innovative business software!

In the Netherlands, AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots, significantly saving time. These chatbots answer questions efficiently, providing quick assistance. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.

chatbot afas software
chatbot afas software

Streamlining Customer Communication

Through the collaboration with Watermelon, AFAS Software has been able to create an additional communication channel for prospects and customers, as Mohamed Badaoui, sales trainee, enthusiastically points out. Previously, many questions were posed via email and phone, limiting the capacity of AFAS Software. With the implementation of chatbots, customers can now ask questions in an effective and accessible manner, receiving immediate answers.

Time Savings and Process Optimization

Jasper Boot highlights Watermelon's value, Watermelon's GPT-4o chatbot, to AFAS Software since its March 2023 launch. Previously, AFAS used the 'flowbot', redirecting intricate queries to staff. With Watermelon, the commercial department saves time due to AI chatbots answering questions autonomously. This new efficiency streamlines the work environment and aligns with AFAS Software's automation and digitization values.

chatbot afas software

Improved customer satisfaction and increased trust

Thanks to the fast and high-quality support provided by the chatbots, customers experience a significant improvement in the customer service of AFAS Software. They are assisted immediately and receive quick and comprehensive answers to their questions. Previously, customers often had to wait for an available representative, but with the chatbots, this is no longer the case. This has led to higher customer satisfaction and strengthened trust in AFAS Software as a reliable partner.

90%

Automated

400

Conversations a month

24/7

Availability

jasper boot online marketeer

“The Sales Team has much more time to call prospects and answer customer questions“

- Jasper Boot - Online marketeer

Clarity and efficiency thanks to Watermelon

AFAS Software provides various services and has different domains, including for the AFAS Theater, AFAS Small Business and Working at AFAS. For each domain, a separate chatbot is available. These chatbots all converge in one central place within Watermelon, ensuring clarity for the employees. This enables AFAS Software to provide specific knowledge and information to customers, contributing to a personalized user experience.

chatbot afas softwarechatbot afas software

Enhancing Customer Satisfaction and Efficiency

Thanks to the collaboration with Watermelon, AFAS Software has optimized customer interaction and saved valuable time. The advanced GPT-4o chatbots have transformed customer service by always providing immediate assistance and quickly answering their questions. This has resulted in higher customer satisfaction, a more efficient work environment, and increased trust in AFAS Software as a reliable partner. With Watermelon, AFAS Software has taken a significant step in improving the user experience and realizing their mission to make work more enjoyable with smart business software.

24/7

Availability

20%

Of conversations outside office hours

90%

Automated

chatbot afas software

Conclusion

‘At AFAS Software, we are very pleased with the chatbot and automation processes we've implemented. They have not only streamlined our operations but also enhanced our efficiency, allowing us to provide a better experience for our clients.’

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