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Automate your customer service with AI
Less repetitive work. More time for your customers. AI Agents use your business knowledge and take action in your systems, while your team stays in control.
Trusted by 1,000+ teams
EVERYDAY TASKS. HANDLED BY AI.
Less repetitive work. More helpful conversations.
From everyday questions to the next step: put your AI Agent to work where it matters most.
Answer FAQs
“How do I reset my password?”
Guide customers to the right answer using your own help articles and company knowledge.
Track orders
“Where is my order?”
Connect your systems with Actions to retrieve order information, rather than sending customers elsewhere.
Book appointments
“Can I book an appointment?”
Help customers take the next step and connect your booking workflow through Actions.
ONE CONNECTED PLATFORM
AI and your team. Better together.
Build your AI Agent, connect your channels and give your team the context to help. Everything works together in Watermelon.
AI AGENTS
Build an AI Agent that knows your business
Train your AI Agent on the knowledge and workflows your team already trusts. It answers customers, finds the right context and takes action when it can.
ALL CHANNELS
One AI Agent, every customer channel
Put your AI Agent to work across chat, email, phone and social messaging, with the same knowledge and consistent service everywhere.
SHARED INBOX
Let your team take over, without losing context
Follow, manage and reply to every conversation in one shared inbox. When a customer needs a person, your team takes over instantly with the full context in view.
ANALYTICS
See what your AI Agent resolves and where your team adds value
Track automation, handovers and recurring questions to improve your customer service over time.
Customer success stories
From 40% to 98% automation. Faster responses, lower workload, and scalable support.
INTEGRATIONS
Give your AI Agent the context to take action
Connect the tools your team relies on so your AI Agent has the context it needs to answer accurately and take action.
Returnista
Sendcloud
Zendesk
Picqer
Lightspeed
API
HubSpot
BUILT ON TRUST
🇳🇱 Dutch, secure and reliable
Founded in Utrecht. Based in Amsterdam. Building for businesses around the globe for over 10 years, with your data securely hosted in Europe.
ISO 27001 certified
Watermelon meets the global standard for information security and is audited annually.
Data hosted in the EU
All data is stored on secure EU servers in accordance with GDPR guidelines. Your data never leaves Europe.
End-to-end encrypted
All customer data is encrypted during transfer and storage, following the strictest industry standards.
GDPR compliant
Your customer data is processed securely and never used to train external AI models.
