Are you ready for the institution of the future?
An AI Agent offers citizens an easily accessible way to get information and ask questions. Be available 24/7 and reduce workload by increasing automation in online conversations.
Why should government agencies use an AI Agent?
Provide information in an interactive way
Increase your self-service options
Simplify complex service
Reduce the number of phone calls
Future-proof your agency
Reduce the workload in your contact center
Simplicity is key
Make complex service more simple
Providing service as a government agency is often more complex than commercial business. An AI Agent can guide the user to the right answer with easy-to-use buttons and prompts.
Personal and intelligent
Reduce workload in your contact center
Two big challenges in a contact center are 1) the growth in phone call volume and 2) the need to transfer calls between departments. An AI Agent can easily reduce the number of calls by answering more questions online.
2500+
AI Agents created with Watermelon
3M
conversations per month
∞
different languages used
See how much support our customers automate
From 40% to 98% automation. Faster responses, lower workload, and scalable support.
- 93,000 conversations per year handled
- 98% automatically resolved
MBOwebshop automates nearly all student questions. Customers get instant answers while the team scales without hiring.
- 40% outside office hours
- 24/7 support for residents
Gennep provides round-the-clock support without increasing workload for internal teams.
- 90% fewer live chats
- 35 hours saved per week
BrandMR reduces support pressure and frees up time for complex cases.
- 80% of inquiries automated
- 1.1M visitors per year
Burgers’ Zoo handles most customer questions automatically, even during peak periods.
- 150 extra conversions per month
- 24/7 availability
Afzetbak increases conversions while delivering continuous support without extra effort.
- 100% automated conversations
- 1,500 per month handled
NKC fully automates support and handles peak demand without added workload.
- 95% of inquiries automated
- 1.5 hours saved per day
Tourism VAN automates most questions and saves time daily across service locations.
You (they) can do it!
Increase your self-service options
An AI Agent can offer your website visitors an easy way to find the answers they’re looking for on their own. Many users aren’t thorough readers and will quickly pick up the phone, but an AI Agent can chime in beforehand and guide the user to the exact information they seek.
Less hold time, less waiting
Reduce the volume of phone calls
When your AI Agent is successful, users will have more conversations online without needing to get in touch with the contact center. This will directly lead to a reduction in the volume of phone calls and emails.